Return and Refund Policy for Mova.ng
Last Updated: 4/20/2025
Thank you for shopping at Mova.ng, your trusted Nigerian online store. We strive to ensure your satisfaction with every purchase. Please review our Return and Refund Policy carefully to understand your rights and obligations.
1. Returns
Eligibility:
You may return most items within 7 days of receiving your order, provided they are:
Unused, undamaged, and in their original packaging.
Accompanied by proof of purchase (order number or receipt).
Non-returnable items: Perishable goods, personalized/custom-made products, intimate items (e.g., underwear), and gift cards.
Process:
Contact Us: Email [email protected] or call 07040065657 to initiate a return. Include your order number and reason for return.
Approval: We will review your request and notify you of approval/denial within 48 hours.
Ship the Item: Once approved, ship the item to:
Address Of Our Shipping Agent will sent to you.
Return shipping costs are the customer’s responsibility unless the return is due to our error.
2. Refunds
Approved refunds will be processed within 5–10 business days after we receive and inspect the item.
Refunds will be issued to your original payment method. Exceptions (e.g., bank delays) may apply.
Non-refundable costs: Original shipping fees (unless the return is due to our mistake).
Partial Refunds:
Issued if items are returned damaged, used, or missing parts.
3. Exchanges
Exchanges are available for defective, damaged, or incorrect items.
Contact us first for approval. You may need to return the original item before receiving a replacement.
4. Return Shipping Costs
Customers bear return shipping costs unless the return is due to our error (e.g., wrong item shipped).
Use a trackable shipping method to ensure safe delivery. We are not responsible for lost return packages.
5. Damaged or Defective Items
Contact us within 48 hours of delivery if your item is damaged or defective.
Provide photos/video evidence for verification.
We may offer a prepaid return label or reimburse return shipping costs.
6. Late/Missing Refunds
First, check your bank account or payment provider. Processing times vary.
If unresolved, contact us at [email protected].
7. Contact Us
For questions or assistance:
Email: [email protected]
Phone: 07040065657
Address: No 6, Ayetoro, Osogbo, Osun State
Note:
This policy complies with Nigerian consumer protection laws.
Mova.ng reserves the right to update this policy. Changes will be posted on our website.
For legal advice, consult a qualified Nigerian attorney.
Thank you for trusting Mova.ng!
