1. How long does delivery take?

• Lagos, Abuja, Port Harcourt: 24–48 hours.

• Other Major Cities (Ibadan, Kano, Enugu): 2–4 days.

• Remote Areas: 5–7 days (tracking link provided).

2. Which states do you deliver to?
We cover all 36 states in Nigeria. Enter your address at checkout to confirm availability.

3. How can I track my order?
After dispatch, you’ll receive a SMS/email with a tracking link. Use this on our website or contact us for updates.

4. What are the delivery fees?

• Orders over ₦30,000: Free delivery.

• Orders below ₦30,000: Flat fee of ₦1,500 (cities) or ₦3,000 (remote areas).

5. Can I change my delivery address after ordering?
Yes! Contact us within 2 hours of placing your order via WhatsApp or live chat.

6. What if my item is damaged or incorrect?
Report issues within 24 hours of delivery via [email protected] with photos. We’ll replace it or refund you.

7. Do you deliver on weekends/public holidays?
Yes, except on December 25th and January 1st.

WARRANTY

1. What is covered under the Mova.ng warranty?

• All products come with a 6–12 month warranty (varies by category) against manufacturing defects.

• Electronics: 12 months (e.g., smartphones, appliances).

• Fashion/Home Goods: 6 months (e.g., bags, furniture).

• Perishables/Consumables: No warranty (e.g., groceries, beauty products).

2. How do I claim my warranty?
Follow these steps:

1. Contact us via WhatsApp (+234 7040065657) or email [email protected] within 7 days of noticing the issue.

2. Provide your order number, product photos/videos, and a brief description.

3. We’ll assess your claim and arrange a replacement, repair, or refund.

3. What voids the warranty?

• Damage from misuse, accidents, or unauthorized repairs.

• Missing serial numbers or tampered packaging.

• Natural wear and tear (e.g., faded fabrics, battery degradation).

4. Do I pay for warranty repairs?
No! Repairs/replacements are free during the warranty period. We cover pickup/delivery costs in major cities (Lagos, Abuja, Port Harcourt).

5. Can I extend my warranty?
Yes! Add 1–2 years of extended warranty at checkout for select electronics. Terms apply.

1. Do you offer repair services for out-of-warranty products?
Yes! Partner with our certified technicians:

• Cost: Get a quote after diagnosis.

• Turnaround: 5–10 business days (trackable via SMS).

• Coverage: Available nationwide via courier or in-person at our Lagos/Abuja service centers.

2. How do I return a defective product?

• Within 7 days: Request a full refund or replacement.

• After 7 days: Warranty claims apply.
  See our Return Policy for details.

3. What if my product stops working after delivery?
Contact us immediately! We’ll guide you through troubleshooting or arrange a pickup.

4. Do you provide spare parts?
Yes! Original spare parts (e.g., phone batteries, appliance components) are available for purchase. Chat with us for availability.

❌ Damage from power surges (use stabilizers for electronics!).
❌ Products bought from third-party sellers (e.g., unofficial vendors).
❌ Items marked "Final Sale" (e.g., clearance deals).

1. Are your products original and brand-new?
Yes! We source directly from verified suppliers and brands. All items are 100% authentic and unused unless stated (e.g., "Refurbished").

2. Do you sell imported goods?
We offer a mix of locally made and imported products. Check the "Product Origin" details on each item’s page.

3. How do I check product availability?
Use the "Notify Me When Available" button on out-of-stock items. We’ll alert you via SMS/email when restocked.

4. Can I request a product not listed?
Yes! Suggest products via WhatsApp or email ([email protected]). We’ll notify you if added.