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We Deliver Nationwide

Your orders are shipped seamlessly between Nation

30 Days Warranty

You have the right to return your orders within 30 days.

Secure Payment

Your payments are secure with our private security network.

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New Arrival

Welcome to Mova.ng

Empowering Nigeria.

At Mova.ng, we believe in bringing the world to your doorstep. As a leading Nigerian e-commerce platform, we’re committed to revolutionizing your shopping experience by blending global quality with local relevance. Our mission is simple: to make online shopping effortless, affordable, and accessible for every Nigerian, wherever you are.

Product on sale!

Common Questions

Frequently Ask Questions

Payment & Delivery

PAYMENT

1. What payment methods do you accept?
We offer secure, flexible payment options:

• Debit/Credit Cards (Visa, Mastercard, Verve) via Flutterwave and Paystack.

• Bank Transfers (Direct to our Kuda, Moniepoint & Opay).

• Cash on Delivery (COD) for orders below ₦50,000 in select cities.

2. Is my payment information safe?
Absolutely! We use SSL encryption and partner with certified payment gateways (Flutterwave/Paystack) to protect your data. We never store your card details.

3. How long does payment verification take?
Card payments are instant. Bank transfers may take 1–2 hours. If delayed, send proof of payment to [email protected] or WhatsApp +234 7040065657.

4. Can I pay in USD or other currencies?
All transactions are in Naira (₦). International cards are accepted but subject to your bank’s forex rates.

5. What if my payment fails?

• Ensure sufficient funds or correct card details.

• Check for network issues.

• Contact us via [email protected] or WhatsApp +234 7040065657 for help.

6. Do you offer refunds?
Yes! Refunds are processed within 3–5 business days for canceled orders or returns. See our Return Policy for details.

DELIVERY

1. How long does delivery take?

• Lagos, Abuja, Port Harcourt: 24–48 hours.

• Other Major Cities (Ibadan, Kano, Enugu): 2–4 days.

• Remote Areas: 5–7 days (tracking link provided).

2. Which states do you deliver to?
We cover all 36 states in Nigeria. Enter your address at checkout to confirm availability.

3. How can I track my order?
After dispatch, you’ll receive a SMS/email with a tracking link. Use this on our website or contact us for updates.

4. What are the delivery fees?

• Orders over ₦30,000: Free delivery.

• Orders below ₦30,000: Flat fee of ₦1,500 (cities) or ₦3,000 (remote areas).

5. Can I change my delivery address after ordering?
Yes! Contact us within 2 hours of placing your order via WhatsApp or live chat.

6. What if my item is damaged or incorrect?
Report issues within 24 hours of delivery via [email protected] with photos. We’ll replace it or refund you.

7. Do you deliver on weekends/public holidays?
Yes, except on December 25th and January 1st.

Warranty & Service

WARRANTY

1. What is covered under the Mova.ng warranty?

• All products come with a 6–12 month warranty (varies by category) against manufacturing defects.

• Electronics: 12 months (e.g., smartphones, appliances).

• Fashion/Home Goods: 6 months (e.g., bags, furniture).

• Perishables/Consumables: No warranty (e.g., groceries, beauty products).

2. How do I claim my warranty?
Follow these steps:

1. Contact us via WhatsApp (+234 7040065657) or email [email protected] within 7 days of noticing the issue.

2. Provide your order number, product photos/videos, and a brief description.

3. We’ll assess your claim and arrange a replacement, repair, or refund.

3. What voids the warranty?

• Damage from misuse, accidents, or unauthorized repairs.

• Missing serial numbers or tampered packaging.

• Natural wear and tear (e.g., faded fabrics, battery degradation).

4. Do I pay for warranty repairs?
No! Repairs/replacements are free during the warranty period. We cover pickup/delivery costs in major cities (Lagos, Abuja, Port Harcourt).

5. Can I extend my warranty?
Yes! Add 1–2 years of extended warranty at checkout for select electronics. Terms apply.

SERVICES

1. Do you offer repair services for out-of-warranty products?
Yes! Partner with our certified technicians:

• Cost: Get a quote after diagnosis.

• Turnaround: 5–10 business days (trackable via SMS).

• Coverage: Available nationwide via courier or in-person at our Lagos/Abuja service centers.

2. How do I return a defective product?

• Within 7 days: Request a full refund or replacement.

• After 7 days: Warranty claims apply.
  See our Return Policy for details.

3. What if my product stops working after delivery?
Contact us immediately! We’ll guide you through troubleshooting or arrange a pickup.

4. Do you provide spare parts?
Yes! Original spare parts (e.g., phone batteries, appliance components) are available for purchase. Chat with us for availability.

WHAT’S NOT COVERED?

❌ Damage from power surges (use stabilizers for electronics!).
❌ Products bought from third-party sellers (e.g., unofficial vendors).
❌ Items marked “Final Sale” (e.g., clearance deals).

PRODUCTS

1. Are your products original and brand-new?
Yes! We source directly from verified suppliers and brands. All items are 100% authentic and unused unless stated (e.g., “Refurbished”).

2. Do you sell imported goods?
We offer a mix of locally made and imported products. Check the “Product Origin” details on each item’s page.

3. How do I check product availability?
Use the “Notify Me When Available” button on out-of-stock items. We’ll alert you via SMS/email when restocked.

4. Can I request a product not listed?
Yes! Suggest products via WhatsApp or email ([email protected]). We’ll notify you if added.