Help Center – Movalux

Mova.ng is a Nigerian-focused e-commerce platform dedicated to revolutionizing online shopping by making it seamless, affordable, and accessible for everyone. We bridge the gap between global-quality products and local needs, offering a curated selection of goods ranging from electronics, fashion, and home appliances to everyday essentials—all tailored to suit the Nigerian lifestyle.

Do you have a physical store?

Does Mova.ng have a physical store?
At this time, Mova.ng operates exclusively as an online store to bring you the convenience of shopping from anywhere in Nigeria. While we don’t have a physical location, we’re committed to delivering the same trusted experience you’d expect in-store—right to your doorstep!

Why shop online with us?
✅ Nationwide Reach: We deliver to all 36 states.
✅ Secure Payments: Partnered with Flutterwave and Paystack for safe transactions.
✅ 24/7 Support: WhatsApp, phone, and live chat assistance.
✅ Hassle-Free Returns: Easy process for refunds or replacements.

Planning for the future:
We’re exploring options like pop-up stores or pickup hubs to serve you better—stay tuned!

Have more questions?
💬 Chat with us on WhatsApp: +234 7040065657
📧 Email: [email protected]

Mova.ng – Bringing the Store to You!

What payment methods do you accept?

Payment Methods

✅ Debit/Credit Cards:

Visa, Mastercard, and Verve cards via secure gateways (Flutterwave and Paystack).
International cards accepted (subject to your bank’s forex rates).

✅ Bank Transfer:

Direct transfers to our GTBank/FirstBank accounts.
Include your order number as the payment reference.

✅ Mobile Money:

MTN MoMo, Airtel Money, and other supported mobile wallets.

✅ Cash on Delivery (COD):

Available for orders under ₦50,000 in Lagos, Abuja, Port Harcourt, Ibadan, and Kano.

Key Notes

🔒 100% Secure: SSL encryption and certified partners (Flutterwave/Paystack) protect your transactions.
🌍 Naira Only: All payments are processed in ₦ (Naira).
⏱️ Instant Verification: Card payments are confirmed immediately; bank transfers may take 1–2 hours.

Need Help?
💬 WhatsApp: +234 7040065657
📞 Call: 07040065657 (Mon–Sat, 8 AM–7 PM)
📧 Email: [email protected]

Tip: Keep a screenshot of your payment confirmation for quick support!

Can I modify or cancel my order after placing it?

Can I modify or cancel my order after placing it?
Yes, but timing is key!

✅ Modify/Cancel Within 1 Hour:

Contact us immediately via WhatsApp (+234 812 345 6789), live chat, or email ([email protected]) with your order number.
Changes to address, items, or cancellation are free if your order hasn’t been processed for dispatch.

⏳ After 1 Hour:

If your order is already being packed or dispatched, modifications/cancellations may not be possible.
Need to return the item? No worries! Check our Return Policy for hassle-free guidelines.

Important Notes

🔸 Dispatch Times: Orders for Lagos, Abuja, and Port Harcourt are processed fastest (often within 2–4 hours).
🔸 Delivery Partners: Once handed to logistics partners (e.g., GIG Logistics, DHL), cancellations are unavailable.

Need Urgent Help?
💬 WhatsApp: +234 07040065657 (24/7)
📞 Call: 07040065657 (Mon–Sat, 8 AM–7 PM)

Tip: Double-check your cart and delivery details before confirming payment!

How long does shipping take?

How Long Does Shipping Take?

At Mova.ng, we prioritize fast and reliable delivery across Nigeria. Here’s our estimated timeline:

Lagos, Abuja, Port Harcourt:
🚚 24–48 hours (orders placed before 12 PM are processed same-day).
Other Major Cities (Ibadan, Kano, Enugu, Benin, Kaduna):
🚚 2–4 business days.
Remote Areas:
🚚 5–7 business days (tracking link provided via SMS/email).

Factors That May Affect Delivery

Weather/Logistics Delays: Heavy rain or unforeseen logistics issues.
Incomplete Address: Ensure your address includes landmarks and correct phone number.
Public Holidays: Deliveries resume next business day.

How to Track Your Order

You’ll receive a SMS/email tracking link once your order is dispatched.
Use the link on our website or contact us for real-time updates:
💬 WhatsApp: 07040065657
📞 Call: 07040065657 (Mon–Sat, 8 AM–7 PM)

Delivery Fees

Free Shipping: Orders above ₦30,000.
Flat Fee: ₦1,500 (cities) / ₦3,000 (remote areas) for orders below ₦30,000.

Do you offer international shipping?

Do You Offer International Shipping?

At this time, Mova.ng focuses on delivering exceptional service within Nigeria, ensuring fast, affordable, and reliable access to quality products for all our local customers. While we don’t currently offer international shipping, we’re constantly exploring ways to expand our reach.

For Customers Abroad:
If you’re outside Nigeria but want to send items to loved ones here, you can:
1️⃣ Place the order with the recipient’s Nigerian address.
2️⃣ Use a trusted third-party forwarding service for international delivery.

Stay Updated!
Follow us on Instagram, Twitter, or subscribe to our newsletter for future shipping updates.

Need Help?
💬 WhatsApp: 07040065657
📧 Email: [email protected]

Mova.ng – Committed to Serving Nigeria, One Delivery at a Time! 🇳🇬

What is your return policy?

We’ve Got You Covered!

At Mova.ng, we want you to shop with confidence. If you’re unsatisfied, here’s how we make returns easy:

Eligibility

✅ Accepted Within:

Defective/Damaged Items: 7 days from delivery.
Change of Mind: 3 days (unused, unopened, in original packaging).

❌ Not Eligible For Returns:

Perishables (e.g., groceries, cosmetics).
Custom-made or “Final Sale” items (clearly marked on product pages).
Products damaged by misuse or unauthorized repairs.

How to Return an Item

1️⃣ Contact Us First:

WhatsApp: 07040065657 or email [email protected] with your order number, photos/videos of the item, and reason for return.
2️⃣ Get Approval:
Our team will review and email you a Return Authorization Form within 24 hours.
3️⃣ Pack & Ship:
Securely repackage the item with the original receipt.
Drop off at any GIG Logistics branch or schedule a pickup (free for defective items).

Refunds & Replacements

Refunds: Processed within 3–5 business days to your original payment method. For Cash on Delivery (COD) orders, refunds go to your Nigerian bank account.
Replacements: Prioritized for defective items and shipped within 48 hours of approval.
Store Credit: Opt for Mova.ng wallet credit for faster future purchases.

Important Notes

Return shipping costs are free for defective items. For change-of-mind returns, customers cover return fees (₦1,500–₦3,000 depending on location).
Fraudulent returns (e.g., swapping items) will be reported to authorities.

Need Help?

💬 WhatsApp: 07040065657 (Fastest response!)
📧 Email: [email protected]
📞 Call: 07040065657 (Mon–Sat, 9 AM–6 PM)